Get in Touch With Us
Got a question about how sweepstakes casinos work, spotted something on sampletraxx.com that needs a second look, or want to suggest a platform we haven't covered yet? This page explains how to reach us and what you can expect once you do.
Ways to Contact Our Team
The best way to reach us is by email, at [email protected]. We read every message that comes in and try to respond within a couple of working days. Telling us what your message is about upfront — a review question, a correction, a general enquiry — helps us route it to the right person and reply faster.
What Readers Usually Get in Touch About
We cover a fast-moving corner of the gaming world, so the questions we get are pretty varied. Common reasons readers write in include:
- Questions about how the sweepstakes model works — how Gold Coins differ from Sweepstakes Coins, what "no purchase necessary" actually means, or how redemption thresholds and identity verification typically work.
- State availability — readers asking whether a particular operator serves their state, since eligibility varies and can change without much notice.
- Corrections — if an offer, eligible-state list, or redemption detail on one of our pages looks out of date, we want to know. Operators update their terms often, and we'd rather fix a mistake than leave it standing.
- Suggestions for coverage — a new platform you've come across, or a topic like payout speed, taxes on redemptions, or mobile play that you'd like us to dig into.
- Partnership or editorial enquiries — if you represent an operator or a media outlet, tell us who you are and what you have in mind.
- Responsible play concerns — if you or someone you know is finding it hard to keep play in check, let us know in your message and we'll point you toward general guidance and support resources.
What We Can and Can't Help With
We're an independent review and comparison site, not an operator. That means we can explain how sweepstakes casinos generally work, how redemption and verification tend to be structured, and how our ratings and rankings are put together. We can't process a redemption, resolve a dispute over a specific account, or confirm legal status in your state — for those, you'll need to contact the operator directly through the support channel listed in their own terms and conditions, since that's who actually holds your account details.
If your enquiry relates to a specific platform's payout timing, minimum redemption amount, or excluded-state list, our reviews and comparison pages — including our page on trusted non-GamStop casinos in the UK for readers outside the US — are a good starting point, but the operator's own terms remain the final word.
What Happens After You Send a Message
A real person on our editorial team reads and answers messages — we don't rely on automated replies to stand in for an actual response. Most enquiries get a reply within two working days, though it can take a little longer during busier periods. If your message flags a factual error on the site, we'll look into it and update the relevant page where warranted.
A Note on Accuracy and Independence
Rankings and ratings on sampletraxx.com are based on our own editorial review process, and commercial relationships with any operator do not decide where it sits on our lists. Where the site may earn a commission from a listed operator, that has no bearing on the order options appear in. If you think something we've published is inaccurate, outdated, or misleading, telling us about it is one of the most useful things you can do — it directly shapes what we correct or update.
Thank you for taking the time to read this far. Whether it's a quick question or detailed feedback, we're glad to hear from you.